Hawthorn Veterinary Surgeries

Services

• •General veterinary care: vaccinations, parasite protection, annual health checks, consultations, treatment and advice. Recent feedback highlights clear discussions, full explanations of options and treatment plans that owners felt comfortable with.
• •Supportive handling in consults: reviews describe vets and staff as gentle, caring and good with nervous pets, including one timid dog who settled well during the appointment.
• •Home visits and end-of-life care: both are listed on the clinic website.
• •Procedures and additional care: the website mentions minimally invasive keyhole procedures and acupuncture.
• •Breeding and reproductive services for dogs: progesterone blood testing and pregnancy ultrasound scans are listed on the website.
• •Travel, insurance and emergencies: travel advice is listed, and the website also mentions its Pet Proactive insurance offering. The website links to an emergencies section, though specific out-of-hours arrangements are not detailed here.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews focus much more on care, kindness and communication than on cost.

People

• •Adam: praised as caring, helpful and a strong addition to the team.
• •Mel: described as professional and kind, noted for calming a timid dog and giving advice on joint supplements.
• •Fiona: warmly praised for the way a case was handled.
• •Jonathan & Annelise Underwood: named on the website as owners since April 2012.
• •Danielle & Fabian Kaelin: named on the website as Assistant Directors since July 2021.

Reviews

Google rating: 4.9/5 from 194 reviews.

• •Recent reviewers regularly describe the team as friendly, caring and efficient, with pets left feeling safe and well looked after.
• •Communication is a clear strength, with owners praising how well options were explained and how treatment plans were talked through.
• •Named staff receive positive mentions, including Adam, Mel and Fiona, with comments about kindness, reassurance and gentle handling.
• •There are also signs of strong long-term loyalty, including one owner who says they have used the practice for 40 years and feel it keeps getting better.