Hawthorn Veterinary Surgeries – Vets in Horsham
Clinic Overview
- Recent reviews describe the team as friendly, efficient and consistently caring, including praise for the service from the initial phone call through the appointment itself. - Several vets are named positively: Adam for being caring and helpful, Mel for calming a timid dog and giving practical advice, Fabian for a thorough and reassuring examination, and Charlotte for patience, gentleness and clear explanations. - Owners also mention pets being handled kindly enough to stay relaxed, with one dog said to enjoy visits for “sniffs and treats.” - Longer-term loyalty stands out too, with one reviewer saying they have used the practice for 40 years and feel it has kept improving.
Hawthorn Veterinary Surgeries in Horsham offers routine veterinary care alongside home visits, end-of-life care, acupuncture, minimally invasive “keyhole” procedures, dog breeding diagnostics and travel advice. Website information names Jonathan and Annelise Underwood as owners since April 2012, with Danielle and Fabian Kaelin joining as Assistant Directors in July 2021. Recent feedback is very positive, with owners highlighting kind handling, thorough examinations and appointments that feel calm and unhurried.
Services
- •General veterinary care: vaccinations, parasite protection, general treatment and advice. Recent reviews also mention annual checks and consultations where results were discussed clearly.
- •Behaviour and handling support in consults: owners describe vets being gentle with nervous pets, including one timid dog who was calmed during the appointment.
- •Home visits and end-of-life care: both are listed on the clinic website.
- •Procedures and complementary care: the website mentions minimally invasive “keyhole procedures” and acupuncture.
- •Breeding and reproductive services for dogs: progesterone blood testing and pregnancy ultrasound scans are listed on the website.
- •Travel and insurance-related support: travel advice is listed, and the website also mentions its “Pet Proactive” insurance offering.
- •Emergency/out-of-hours: the website links to an emergencies section, though specific out-of-hours arrangements are not detailed here.
Pricing
Available published prices indicate the clinic sits below average relative to similar practices. Recent reviews are strongly positive about care and service, though they do not add much direct comment on cost.
People
- •Adam (vet): praised in recent reviews as caring, helpful and a positive addition to the team.
- •Mel (vet): described as professional and kind, and noted for calming a timid dog and giving advice on joint supplements.
- •Fabian (vet): praised for a thorough examination and for helping an owner feel reassured.
- •Charlotte (vet; name uncertain in the review): described as patient and gentle, with an unhurried approach and clear discussion of results.
- •Jonathan & Annelise Underwood: named on the website as owners since April 2012.
- •Danielle & Fabian Kaelin: named on the website as Assistant Directors since July 2021.
Reviews
Google rating: 4.9/5 from 148 reviews.
- •Recent reviews describe the team as friendly, efficient and consistently caring, including praise for the service from the initial phone call through the appointment itself.
- •Several vets are named positively: Adam for being caring and helpful, Mel for calming a timid dog and giving practical advice, Fabian for a thorough and reassuring examination, and Charlotte for patience, gentleness and clear explanations.
- •Owners also mention pets being handled kindly enough to stay relaxed, with one dog said to enjoy visits for “sniffs and treats.”
- •Longer-term loyalty stands out too, with one reviewer saying they have used the practice for 40 years and feel it has kept improving.
