Hawthorn Veterinary Surgeries

Hawthorn Veterinary Surgeries describes itself as an independent, family-run small animal practice (ownership taken on by Jonathan and Annelise Underwood in April 2012), with Danielle and Fabian Kaelin joining as Assistant Directors in July 2021. The website also states they see exotics and have Fear Free Certified Practitioners.

From the latest reviews available, owners mention consultations that feel unhurried and thorough (including detailed discussion of results), and vets who can settle nervous pets (one dog described as “very timid” but calmed during the appointment). Recent feedback also includes practical, day-to-day advice (e.g., guidance on joint supplements).

Services

Services and capabilities mentioned on the website include

• •Routine care: vaccinations, parasite protection, general treatment and advice
• •End-of-life care (“saying goodbye”)
• •Home visits
• •“Keyhole procedures” (minimally invasive procedures, as described on the site)
• •Acupuncture
• •Dog breeding-related diagnostics: progesterone blood testing and pregnancy ultrasound scans for dogs
• •Travel advice
• •Pet insurance offering (“Pet Proactive”)

Emergency/out-of-hours: the website links to an “Emergencies” section, but no specific provision details are included in the supplied text.

People

Named team members mentioned in the supplied sources

• •Mel (vet): described in a recent review as “professional and kind,” and noted for calming a timid dog and giving advice on joint supplements.
• •Fabian (vet): described as conducting a “very thorough examination” and helping an owner feel reassured.
• •Charlotte (vet; name uncertain in review): described as “patient and gentle,” not rushing the appointment, and discussing results in detail.
• •Jonathan & Annelise Underwood (owners): stated on the website as taking ownership in April 2012.
• •Danielle & Fabian Kaelin (Assistant Directors): stated on the website as joining in July 2021.

Reviews

4.9 stars from 129 reviews. “”

• •Thorough, reassuring exams: owners mention detailed examinations that “put my mind at rest.”
• •Calm handling for anxious pets: examples include a timid dog being settled during the consult.
• •Unhurried appointments with explanation: one owner specifically notes they weren’t rushed and that results were discussed carefully.
• •Friendly, treat-focused visits: one review mentions dogs enjoying visits for “sniffs and treats,” alongside friendly, helpful staff.