
Maltman Cosham Veterinary Clinic is an RCVS Cat Friendly Clinic and treats a range of small pets (including cats, dogs, rabbits, guinea pigs, ferrets and hamsters). The clinic advertises in-house facilities such as a laboratory, diagnostic imaging and ECG monitoring, and offers online tools for booking appointments, ordering medication and paying bills, plus a Pet Health Club.
From the latest written reviews available to us, owners mention practical follow-up (e.g., calls to check on a pet’s progress) and advice on feeding and behaviour management. One recent review describes a serious communication issue during a phone call, including misgendering and feeling talked over and dismissed.
Services and capabilities mentioned on the clinic website and/or in reviews include
Emergency care: the website includes the text “Need an emergency vet?” but the provided content does not give details of emergency or out-of-hours arrangements.
4.9 stars from 450 reviews. “”
Note: Showing the 5 most recent Google reviews out of 450 we track in total. Recent reviews may not be representative of overall sentiment.
a week ago
I have been a customer of this practice for around two years and was extremely disappointed by my recent experience. During a phone call, a member of staff referred to me as “a man”. This was incorrect and distressing. I am a woman, and my records have never listed “Mr” or any male title. I am also a transgender woman, which the practice is already aware of. When I tried to raise this and explain my original issue, the staff member repeatedly spoke over me. I had to ask three times for her to stop interrupting so I could speak. Instead of being listened to, I felt dismissed and talked down to. I do not expect to be misgendered, spoken over, or treated with hostility by staff, especially as a long-standing customer. This interaction caused unnecessary distress and left me with no confidence in how this practice handles customer concerns or respectful communication. I hope the practice reflects seriously on staff conduct and training, particularly around equality, professionalism, and basic respect for clients.
3 weeks ago
a month ago
a month ago
a month ago
Love them, fully knowledgeable, friendly, very caring, follow up calls on your pet progress, very open about problems that occurred and listen to concerns. Good advise about feeding cats and behaviour management. Clearly put welfare of your pet first!
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