Arthur Lodge Veterinary Surgery

Arthur Lodge Veterinary Surgery is independently owned by DNA Vetcare and advertises 24-hour emergency vet care (7 days a week, 365 days a year). The clinic positions itself for cases that may need hospitalisation and advanced procedures, including keyhole surgery, alongside routine health checks/clinics and preventative healthcare.

From the latest reviews available, owners describe being seen quickly for urgent problems (one report of being seen within 1.5 hours of the first call, even though the pet wasn’t registered), and getting clear, direct explanations about “what awaits us next.” Pain relief for a cat is specifically mentioned, and another reviewer notes the visit felt a reasonable price.

Services

Based on the clinic website summary and recent reviews, services mentioned include

• •24-hour emergency care (stated as available every day of the year)
• •Advanced surgery and medicine
• •Keyhole surgery
• •Hospitalisation
• •Health checks and clinics
• •Preventative healthcare
• •Pet travel advice
• •Pet plans (a “Pet Plan” and a “VIP Health Plan” are referenced, but inclusions aren’t detailed in the inputs)

People

• •Laura and Nick are named in a recent emergency visit review. They’re described as calm and reassuring from the first phone call, helping reduce stress during an urgent situation.
• •Across reviews, the team is repeatedly credited for clear communication—answering questions “directly and honestly,” explaining next steps, and giving recommendations. A “secretary” is also mentioned for strong people skills (not named).

Reviews

Google rating: 4.5 stars from 352 reviews. “”

• •Fast access for urgent problems: one owner reports being seen within 1.5 hours of the initial call, even without being registered.
• •Calm handling during emergencies: staff described as reassuring and compassionate in stressful situations.
• •Straight answers and clear explanations: owners mention being told what would happen next, with questions answered directly.
• •Pain management mentioned: one review specifically thanks the clinic for pain relief for a cat.
• •Value and plans: one owner calls pricing “reasonable,” and another says the clinic’s Pet Plan is “excellent” (no details given).