Arthur Lodge Veterinary Surgery

Arthur Lodge Veterinary Surgery is independently owned by DNA Vetcare and advertises 24-hour emergency vet care, 7 days a week, 365 days a year. The clinic says it can manage cases needing hospitalisation and advanced procedures, including keyhole surgery, alongside routine health checks, clinics, and preventative care. Recent feedback continues to highlight quick access for urgent cases, calm out-of-hours support, and clear, reassuring communication.

Services

•24-hour emergency and out-of-hours care: emergency appointments and advice are a strong theme in recent feedback, including urgent help after a dog attack, an out-of-hours visit for a suspected stomach blockage, and supportive advice for a rabbit recovering after dental work elsewhere.
•Advanced surgery and medicine: the practice says it offers advanced procedures, including keyhole surgery, for pets needing more involved treatment.
•Hospitalisation: the clinic states that it can manage cases requiring hospitalisation.
•Routine and preventative care: includes health checks and clinics as well as broader preventative healthcare.
•Pet travel advice and health plans: pet travel advice is listed, and reviews also mention the Pet Plan positively; a VIP Health Plan is also referenced, though details are not set out here.
•Consultations and ongoing support: reviews regularly mention thorough appointments, time taken to answer questions, and clear guidance on next steps for worried owners.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent review comments on cost are limited but positive, with owners describing pricing as affordable and reasonable.

People

•Szymon is praised for knowledgeable, professional out-of-hours care and for clearly explaining possible outcomes and next steps during an emergency appointment.
•Laura and Nick are thanked for being calm, kind, and reassuring from the first phone call during a stressful emergency visit.
•Ali is mentioned warmly by name for taking great care of a puppy.
•The wider team, including reception staff, is frequently described as friendly, caring, and compassionate.

Reviews

Google rating: 4.6/5 from 424 reviews.

•Recent feedback is strongly positive, with owners often describing the team as kind, professional, understanding, and reassuring.
•Emergency and out-of-hours care stands out, with repeated praise for quick access, calm handling of stressful situations, and supportive advice when pets needed urgent help.
•Reviewers also highlight clear explanations and thorough consultations, saying staff took time to listen, answer questions, and explain treatment options.
•Recent examples include care for dogs in urgent situations, puppies needing treatment, cats seen over many years, and rabbit out-of-hours advice.

Reviews for Arthur Lodge Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 424 we track in total. Recent reviews may not be representative of overall sentiment.

Tracey

4 weeks ago

We recently visited Arthur Lodge out of hours with our sick dog, and the vet we saw was fantastic. Although we were very worried, they kept the atmosphere light while providing excellent treatment and putting us all at ease. We were incredibly grateful for their kind, professional care and would highly recommend them.

Elaine Benson

1 month ago

Our dog was seen by the emergency vet after a dog attack. Everyone was professional and extremely understanding.

A. Deighton

Ali was amazing and took care of our puppy thank you so much also the lady on reception was so lovely and caring. So grateful 🙏

Frances Trett

Excellent service. Was made very welcome and they listened to what was wring with my puppy. We were treated very we. Thank you

Maddison Fox

Such a great team and always have the kindness and knowledge to help and support. Cannot fault this practice they’re always so kind with a 24/7 service if you need it. Affordable pricing. Thank you so much!

Tom Ralph

7 months ago

Friendly, caring, professional and informative. Thank you for putting my pet's health first 🐶

Jo Crouch

Wonderful vet. Have been taking my cats there for years, even when they have come and gone.... always will

Bryony Board

Lovely team, who were incredibly thorough and kind to both myself and my poorly dog. They had so much time for us to answer all my questions and were really compassionate. Thank you!

Chris

I just want to say a huge thank you! The last two days have been hell trying to nurse my bun back to health after dental work was carried out on him at my local vet, however the out of hours advice I have been given by the vets here have really helped me alot in this rough time. With their advice and encouragement my bun is now back to his usual self and is happily eating as well as flopping about like a happy, healthy rabbit. Thank You! 😀😊

Ceri Evans

8 months ago

We recently brought out 3 year old cocker spaniel into see Szymon for an out of hours emergency appointment due to something possibly blocking his stomach. Szymon was an absolute wealth of knowledge, incredibly professional in explaining all eventualities and all scenarios, making sure we understood what the importance of the scenarios were and the impact it could have. He is an absolute credit to the surgery and we left feeling as if we had no questions unanswered and a plan of how to look after our boy. Thank you so much!