Arthur Lodge Veterinary Surgery

Arthur Lodge Veterinary Surgery is independently owned by DNA Vetcare and advertises 24-hour emergency vet care, 7 days a week, 365 days a year. The clinic presents itself as a practice able to manage cases needing hospitalisation and advanced procedures, including keyhole surgery, alongside routine health checks/clinics and preventative healthcare. Recent reviews continue to highlight quick access for urgent cases, calm out-of-hours support, and clear explanations from the team.

Services

• •24-hour emergency care: emergency appointments and out-of-hours advice are a recurring theme in reviews, including urgent help for a dog with a possible stomach blockage and supportive advice for a rabbit recovering after dental work elsewhere.
• •Advanced surgery and medicine: the practice says it offers advanced procedures including keyhole surgery, with support for cases that may need more involved treatment.
• •Hospitalisation: the clinic states that it can manage cases requiring hospitalisation.
• •Routine and preventative care: includes health checks and clinics and broader preventative healthcare.
• •Pet travel advice and plans: pet travel advice is listed, and reviews also mention a Pet Plan positively; a VIP Health Plan is also referenced, though inclusions are not detailed here.
• •Examples from recent reviews: owners mention clear emergency guidance, pain relief for a cat, and thorough consultations where staff took time to answer questions.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is limited but positive, with one owner describing the visit as reasonable price.

People

• •Szymon is thanked by name in an out-of-hours emergency review for being knowledgeable, professional, and clear in explaining possible outcomes and next steps.
• •Laura and Nick are praised for being calm, kind, and reassuring from the first phone call during an emergency visit.
• •Reviews also mention strong communication and people skills from the wider team, including an unnamed vet and secretary.

Reviews

Google rating: 4.6/5 from 357 reviews.

• •Recent reviewers consistently describe the team as friendly, caring, professional, and compassionate, often noting that staff took time to answer questions thoroughly.
• •Emergency and out-of-hours support is a strong theme, with praise for fast access, reassuring phone advice, and clear guidance during stressful situations.
• •Reviews mention help across a range of pets and problems, including a dog emergency, cat pain relief, and rabbit aftercare advice following dental work.
• •Value comments are limited but positive, with one review calling pricing reasonable and another describing the Pet Plan as excellent.