Downslink Veterinary Surgery

- Friendly, caring service is a consistent theme, with owners describing the team as welcoming, helpful and genuinely focused on pets' wellbeing. - Communication is a clear strength, with vets praised for explaining findings, talking through treatment plans, and keeping owners informed before and after procedures. - Appointments are often described as prompt and efficient, including reports of same-day access and one pet being seen within two hours for a sudden swelling around the eye.

Services

•Routine and preventative care: health checks and clinics, preventative healthcare, and puppy and kitten checks. Recent reviews also mention six-monthly check-ups, same-day appointments, and clear follow-up when problems are found.
•Medical care and diagnostics: consultations, ongoing medical support and hospitalisation where needed. Recent owners describe pets being examined thoroughly, treatment plans being explained clearly, and medication being provided promptly for new problems.
•Surgery and procedures: surgery, keyhole surgery and dental treatment. Reviews continue to highlight dental work in particular, including tooth extractions, gingivitis being identified during an examination, detailed pre-op discussions and careful post-op explanations.
•Additional support: pet travel advice and home visits.
•Emergency care: the practice says 24-hour emergency cover is provided by Arthur Lodge Veterinary Surgery, open 24/7/365.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The practice website also mentions 0% finance and 5 weeks free pet insurance, though it does not publish a full price list. Reviews often describe costs as reasonable, with one owner specifically praising the combination of friendly care and reasonable costs.

People

•Ben (vet): repeatedly praised for being thorough, knowledgeable and clear in his explanations. Owners describe him as caring, very good with pets, and especially strong with nervous animals and dental cases.
•Ali (vet): mentioned positively for being clear about a recommended treatment plan.
•Jo: praised alongside Ben for being patient and kind with a nervous dog.
•Wider team: reception and support staff are regularly described as polite, friendly, helpful and welcoming.

Reviews

Google reviews show 4.7/5 from 160 reviews. Recent feedback is very positive overall, with these themes appearing repeatedly

•Friendly, caring service is a consistent theme, with owners describing the team as welcoming, helpful and genuinely focused on pets' wellbeing.
•Communication is a clear strength, with vets praised for explaining findings, talking through treatment plans, and keeping owners informed before and after procedures.
•Appointments are often described as prompt and efficient, including reports of same-day access and one pet being seen within two hours for a sudden swelling around the eye.
•Dental care continues to stand out, with recent comments again mentioning teeth being removed, gingivitis being picked up during checks, and careful support around operations and recovery.

Reviews for Downslink Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 160 we track in total. Recent reviews may not be representative of overall sentiment.

Yvette Melbourne

1 month ago

My precious labrador Buddy was seen within 2 hours of calling as he had a swelling appear around his eye. Reassured assessed and provided medication. Treatment plan agreed .Friendly caring service

Richard Kemp

Darren Burns

Super friendly team that really care about our pets and went above and beyond to keep them healthy whilst keeping us informed - highly recommend.

Roy Burden

Friendly, caring team.

Janine Meek

Outstanding service. Ali the vet was clear on her recommended treatment plan. Very happy.

Jackie Ward

7 months ago

My dog had teeth out . Ben was great with him ,

Christine Carter

8 months ago

Downslink vets in Southwater is exceptionally good. I can always get a same day appointment and see the same vet, Ben, who is incredibly thorough and knowledgeable, explaining things very clearly and has a lovely way with my dog, Luna and my cat, Grace. The other members of staff are polite, friendly and helpful also. I can rest assured that Luna and Grace receive the best possible care, which is so important.

Jennie Dexter

Very caring vet, Ben. I really appreciate his care and the way he treated Sophie, thank you.

Charlotte James

Smooth and efficient service. Everyone is very helpful. Parking is easy

peter England

We have recently taken Stanley to the vets for his for his 6 monthly check up. We were warmly greeted by the receptionist on arrival. The vet was very friendly and gave Stanley a thorough examination, during which she found that he has gingivitis. She showed me the effected area and forwarded an estimate for his treatment which we accepted. Overall we are extremely impressed with the service and professionalism provided.